Privacy Policy

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Privacy Policy

Collection of your personal information: We collect only relevant information necessary to provide you with Gold Coast Vet Surgery's products or services and keep accurate medical records of your pet. This may include your name, contact details, and details of your pet as well as records of your previous dealings with Gold Coast Vet Surgery. Gold Coast Vet Surgery may collect personal information from you in a variety of ways depending on the contact made with Gold Coast Vet Surgery. For example, in person, over the phone, in writing, or from a third party. The provision of your personal information to us is voluntary, but if that information is not provided Gold Coast Vet Surgery may not be able to provide the products or services requested.
How we use your personal information: We use the information to maintain your pet's medical records. We may also provide you with information about Gold Coast Vet Surgery's products, services and veterinary research that may be of interest to you. In addition, the information may also be used:

- in connection with the supply of products or services to you;
- to notify you of matters that Gold Coast Vet Surgery may be required by law to notify you of (eg. Product Recalls);
- to monitor and review Gold Coast Vet Surgery's compliance with relevant regulations and codes of conduct.

Disclosure of your information: We will not provide customer information to any tele-marketing companies. We will share information only when necessary to market and administer our own products and services for example:
- To contractors engaged to provide services in connection with the purposes mentioned above (eg. mail out companies etc.) but only if they are reputable service providers who satisfy Gold Coast Vet Surgery that they comply with the Privacy Act; and
- when required by law.
  • Your information is protected: We maintain strong security controls to ensure that the personal information in our files and computers is protected. We will only permit authorised employees to have access to that information. 
  • We require strict privacy protection in our business relationships: We only engage in ventures with strategic partners that follow strict confidentiality requirements.
  • Accuracy of your information: Gold Coast Vet Surgery is committed to ensuring that the personal information it collects and uses is accurate, complete and up-to-date. The accuracy of personal information depends to a large extent on the information provided. Accordingly, Gold Coast Vet Surgery asks that you promptly 
          - advise us of any errors in your personal information; and
          - advise of any changes in your personal details, such as contact details
  • How to access, correct or update your information. To the extent you are entitled to under the Privacy Act and all other applicable laws, you can access the information about you which is held by Gold Coast Vet Surgery by contacting us at: Ingwe Consulting Pty Ltd, P.O. Box 6070, Gold Coast MC  QLD 9726 or Phone: (07) 5538 5909. For security reasons you may be asked to put your request in writing.